Terms & Conditions
Company 

Peacocks & Flamingos Ltd T/A Olive and Sage
Heyrose House
Old Hall Lane, Knutsford

Cheshire
WA16 0HY
England
Company Reg No: 09891984

Ordering

Simply click 'Add' to add items to your basket as you're shopping. You can view the contents of your basket at any time by clicking the 'My Basket' button in the top right of each page. Once you're happy with your items simply click 'Checkout' and follow the on screen instructions which will take you to our secure payment page.

Prices

All prices quoted on our website are accurate at the time of publication and are quoted in pounds sterling (£) and where appropriate are inclusive of UK sales tax (VAT) at the current rate. 

Delivery

Once payment has been received, your order will be dispatched within 48 hours. All home accessories and gifts are sent on a tracked parcel 2-5 day delivery service. We will contact you by email if there are any changes regarding your delivery. 

Furniture orders are delivered by a third party furniture courier who will call you approximately 10 days after you place your order to arrange a delivery time - please allow up to 2 weeks from order for delivery of your item.

It is your responsibility to check that the items that you have ordered will fit into your home prior to delivery. Please allow for the fact that, as most of our furniture is hand-made, the dimensions specified on the site can vary by 1-2cm. If your item is large then check that it can pass freely through doors and corridors and have space to turn.

Please note that deliveries to Off Shore UK (such as Northern Ireland, Channel Isles and Highlands) there will be applicable delivery charges. 

EU / Northern Ireland / Channel Islands Delivery for small items (up to 5KGs) : £20 5-7 Working Days. US / Australia deliveries: £25 7-10 Working Days. Please contact us prior to ordering to enquire about the specific cost of delivery if you are unsure.

Unfortunately, we are unable to ship furniture and large items to Northern Ireland, the Channel Isles and Worldwide but can make it available for collection.  

Cancellations

You may cancel your order (once accepted by us), for any reason, up until the point of dispatch. If you do cancel the contract within this time any payments made by you will be refunded in full within 30 days. 

Returns

We hope you are delighted with your order but we do understand that sometimes you will want to return an item.

If you are not completely satisfied with your purchases we will happily exchange or refund any unused items with your receipt within 30 days. Goods must be returned in the same condition they were sold, including all original packaging. The return of goods is our customer’s responsibility and postage will be refunded at the discretion of Olive and Sage.

If for any reason your goods have been damaged in transit, we will either refund your goods or replace it, if the item is in stock, once the original goods have been returned to us. 

Product Descriptions

We take care to ensure the items descriptions and specifications are correct, however whilst the colour reproduction of the products is a close representation, we cannot accept any responsibility for any variation in the colour caused by the browser software or the computer system you use. 

Customer Services

We aim to provide excellent customer service, because our customers are very important to us! If for any reason you experience a problem with your order, please do not hesitate to contact us on 01565 734654 or email info@oliveandsage.co.uk and we will do our very best to try and rectify it as soon as possible! 

Payment

We accept all major credit and debit cards. Our payment gateway adheres to the most stringent levels of security, ensuring that your details remain secure throughout the transaction process.

Privacy Policy

We want all our customers to have peace of mind when purchasing from Olive & Sage. We will not pass your personal details on to any third parties and your financial information will be securely destroyed.