Once payment has been received, all home accessories and gifts are sent on a tracked parcel 5-7 WORKING days delivery service. We will contact you by email if there are any changes regarding your delivery. We are a small team and are working around the clock to dispatch all orders so please bare with us at very busy times.
If your order is for a PRE-ORDER item, please refer to the specific product listing for delivery times / dates.
Furniture (including Garden Furniture) orders are delivered by a different courier service - please allow up to 2 weeks from order for delivery of your item.
It is your responsibility to check that the items that you have ordered will fit into your home prior to delivery. Please allow for the fact that, as most of our furniture is hand-made, the dimensions specified on the site can vary by 1-2cm. If your item is large then check that it can pass freely through doors and corridors and have space to turn.
Please note that deliveries to Off Shore UK (Channel Isles) there will be applicable delivery charges.
Channel Islands Delivery for small items (up to 5KGs) is £15 (5-7 Working Days) Please contact us prior to ordering to enquire about the specific cost of delivery if you are unsure.
There is no extra charge for smaller deliveries to Northern Ireland (under 5kgs) Please note that we do not currently ship to BPFO addresses.
Unfortunately, we are unable to ship furniture and large items to Off-Shore addresses such as The Isle of Wight, Isle of Man, the Channel Isles and Worldwide but can make it available for collection.
We do deliver larger items to Northern Ireland every 4-6 weeks.
We hope you are delighted with your order but we do understand that sometimes you will want to return an item. If you are not completely satisfied with your purchases we will happily exchange or refund any unused items with your receipt within 30 days. Goods must be returned in the same condition they were sold, including all original packaging. The return of goods is our customer’s responsibility and postage will be refunded at the discretion of Olive and Sage.
If for any reason your goods have been damaged in transit, we will either refund your goods or replace it, if the item is in stock, once the original goods have been returned to us.